Disaster

Having been a DIRECTV user for 17 years, this app is execrable. This is some of the worst programming I have ever seen by "professionals". For instance, the app uses the same exit method to also use as an accept command. In several places it implies the use of a pull down menu, but instead uses a roller choice. Many of the error messages are just outright incorrect; e.g., "not in your package" in place of "not available". On many instances, I find they try to use a dialogue box for input, but then overlay it with a secondary dialogue box asking for the same information. Their chat option connects with ignorant servants, who not only know little about the service, but often just make up reasons to justify their existence, or end the conversation. Their catch phrase is that they are escalating the difficulty.

Eibojuhani about DIRECTV, v4.9.705